Payment Methods

1. Accepted Payment Options

Method Processing Time Supported Currencies Security Features
Credit/Debit Cards Instant confirmation USD, EUR, GBP, JPY 3D Secure/SSL Encryption
PayPal Instant confirmation 25+ currencies Buyer Protection Program
Bank Transfers 1-3 business days USD/EUR only SWIFT/IBAN Verification
Installment Plans* Instant approval USD PCI-DSS Compliant

*Available for orders $300+ through Affirm/Klarna

2. Payment Security

  • SSL Encryption: All transactions protected with 256-bit encryption

  • Fraud Prevention:

    • Address Verification System (AVS)

    • CVV2 mandatory verification

    • Suspicious activity auto-flagging

  • Certifications:

    • PCI DSS Level 1 Compliance

    • TRUSTe Privacy Seal

3. Transaction Processing

  • Currency Conversion: Rates locked at checkout (Mastercard® rates +0.5% fee)

  • Authorization Holds:

    • Released within 3-5 business days after order completion

    • May vary by bank policy

  • Declined Payments:

    • Receive instant notification via email

    • Retry within 72hrs to preserve original order

4. Failed Payment Resolution

Common Issues & Solutions

Error Code Recommended Action Contact Requirement
3D Secure Failure Contact card issuer [email protected]
AVS Mismatch Update billing address Attach utility bill PDF
Insufficient Funds Try alternate payment method ---
Cross-Border Block Enable international transactions Bank confirmation needed

5. Refund Processing

  • Timeline: 3-14 business days depending on method

  • Sequence:

    1. Return approval → 2. System audit → 3. Bank processing

  • Method Priority:

    • Original payment channel (required by Visa®/Mastercard®)

    • Exceptions: Bank transfers refunded via PayPal

6. Special Provisions

  • Corporate Accounts: Wire transfers require PO documentation

  • Recurring Payments: Cancel anytime via account dashboard

  • Currency Restrictions:

    • RUB/TRY payments suspended due to volatility

    • Cryptocurrency not accepted

7. Contact Support

Payment Issues: [email protected]
Required Information:
✓ Last 4 digits of payment card
✓ Transaction ID (e.g. TXN-1234)
✓ Screenshot of error message

Response SLA:

  • Fraud alerts: 1 hour (24/7 monitoring)

  • General inquiries: 4 business hours

  • Dispute resolution: 48hr documented response